Your team now has AI teammates.
Norela gives your business a complete AI team - from customer service to marketing and analytics. Around the clock, at a fraction of the cost.
- Hotels
- Spas
- Tour operators
- Attractions
An AI team that works alongside you
From planning to reporting - each agent owns a specific area and coordinates with the others automatically.
Meet the team
Each agent specializes in their area - together they form a complete team.
Service agent
Anna
Replies to guests around the clock - calls, emails, chats. Multilingual support and booking help.
- Replies to guests 24/7 (call / email / chat)
- Multilingual (Estonian, English, Finnish, Russian)
- Helps with bookings and explains services
Marketing agent
Marta
Writes and sends newsletters, offers, and social media posts - and runs campaigns end to end.
- Writes personalized offers and newsletters
- Manages social posts and campaigns
- Tracks marketing performance
Bookings manager
Kai
Manages availability, syncs booking channels, and keeps calendars up to date.
- Tracks and manages availability across channels
- Syncs OTAs, PMS, and calendars
- Handles cancellations, changes, and waitlists
Revenue manager
Erik
Optimizes pricing based on demand, season, and competitor rates. Maximizes revenue per room.
- Dynamic pricing based on demand and season
- Competitor price tracking and response
- RevPAR and occupancy optimization
Analyst
Axel
Tracks KPIs, builds reports, and surfaces trends so you can make better decisions.
- Daily summaries and weekly reports
- Revenue, occupancy, and channel analysis
- Trend detection and forecasts
Operations coordinator
Oskar
Syncs data between systems and keeps workflows running without friction.
- Connects PMS, CRM, email, and calendars
- Automates routine admin tasks
- Keeps data in sync across all systems
Quality manager
Sandra
Watches reviews on TripAdvisor, Google, and Booking.com. Replies to feedback and flags problems.
- Monitors and replies to reviews on every channel
- Tracks NPS and guest satisfaction
- Spots issues and escalates them
Events coordinator
Marcus
Handles conference and group bookings, event logistics, and catering coordination.
- Conference rooms and group booking management
- Event logistics and scheduling
- Catering and add-on services coordination
You're in charge.
Agents work by your rules. Change, pause, or adjust at any time.
- Watch every agent action in real time
- Pause or restart any agent instantly
- Adjust rules, priorities, and workflows
- Full activity log - transparent at every step
Agent management
3 agents configured
Every action is logged and trackable
Built on AI training experience with 230+ tourism businesses · GDPR · Data stored in the EU
30 minutes - and you'll know if Norela fits.
We'll show how Norela works in your specific context.
- 30 minutes · video call
- Personal offer afterwards if Norela is a fit