Anna answers every call. Every night.
Your boutique hotel phone will never go unanswered - not at peak season, not at midnight, not when the front desk is busy. Anna knows real-time room availability and speaks the guest's language.
- Reception 24/7
- ET · EN · FI · RU
- PMS integration
Sample calls
Two calls, how they actually go
Estonian and English. Anna checks real-time PMS availability and offers a booking.
Transcript
Tere! Kas teil on järgmisel nädalavahetusel kahekohaline tuba saadaval?
Tere! Jah, 26.–28. aprillini on meil vaba üks Deluxe kahene tuba hinnaga 139 eurot öö kohta, hommikusöök hinnas. Kas broneerin teile?
Väga hea. Kas saate ka kinnituse e-mailile saata?
Loomulikult. Andke palun oma e-posti aadress ja saadan kinnituse kohe. Teie andmed on meil kaitstud.
Transcript
Hi, do you have availability for two guests this Friday to Sunday?
Hello! Yes, we have a Deluxe double room available from Friday the 25th to Sunday the 27th of April at €129 per night, breakfast included. Shall I hold it for you?
That sounds great. Can you send me a confirmation email?
Of course. Could I get your email address? I'll send the confirmation right away - your details are safe with us.
What Anna actually does
Four situations where Anna helps
After hours
At 11pm a guest calls to book for next week. The front desk is closed. Anna answers, checks availability and confirms the booking - without a staff member needing to wake up.
Peak season overflow
In summer the phone rings constantly while the receptionist is serving guests at the desk. Anna handles parallel calls so not a single enquiry is lost.
Multilingual service
A Finnish guest calls in Finnish, a Russian tourist in Russian. Anna detects the language automatically and responds in the guest's native tongue - no extra setup required.
Team quick-check
Reception calls Anna themselves: "Are any doubles free June 15–17?" Anna answers in 3 seconds - straight from the PMS. No screen to open, no system to search.
Connects with your PMS
Anna reads real-time room availability directly from the PMS. Bookings land where they belong - no double entry. Setup typically takes 3–5 business days.
Supported PMS systems:
Integration with other systems available on request.
Our team's experience - from Kasulik AI training programs.
Hotels using Norela Voice Assistant
Common questions
Built on AI training experience with 230+ tourism businesses · GDPR · Data stored in the EU
30 minutes - and you'll know if Norela fits.
We'll show how Norela works in your specific context.
- 30 minutes · video call
- Personal offer afterwards if Norela is a fit